Company Name: TCG RED POCKET LEGACY
Registration Number: 202503113596 (JR0176867-T)
Contact: 017-938 0469
Email: tcg-redpocket@outlook.com
Introduction
At TCG RED POCKET LEGACY, we want your collectible TCG (Trading Card Game) items to reach you safely and on time. This policy explains how we handle order processing, delivery times, shipping fees, and responsibilities for both local and international shipments.
Shipping Coverage
We deliver nationwide across Malaysia.
We also ship internationally to most countries using reliable courier services.
Our goal is to make sure your order arrives securely and in good condition, no matter where you are.
Order Handling Time
Orders are prepared and shipped within 1–3 business days after payment is confirmed.
Orders placed on weekends or Malaysian public holidays will be handled on the next working day.
Pre-order items follow the estimated arrival date stated in the product description.
Estimated Delivery Duration
West Malaysia (Semenanjung): 2–5 business days
East Malaysia (Sabah & Sarawak): 3–7 business days
International Orders: 7–21 business days
Note: Delivery times are approximate and may be affected by courier delays, weather disruptions, or festive/peak seasons.
Shipping Costs
Shipping fees are automatically calculated at checkout based on weight, size, and destination.
Occasionally, free shipping promotions will be offered and displayed on our website.
Tracking Information
Once your order is shipped, you will receive a tracking number via email. Customers are encouraged to monitor their parcel’s progress directly with the courier.
International Shipping, Customs & Taxes
Customers are fully responsible for customs clearance, import duties, and any restrictions in their country.
We are not liable for delays, returns, or confiscations caused by local customs authorities.
Please check your country’s import regulations before placing an order.
Delivery Problems
If a parcel is lost or does not arrive, please contact us within 7 days of the expected delivery date.
We will coordinate with the courier to investigate the issue.
For international shipments, we cannot provide refunds or replacements if customs hold or reject the parcel.
Address Accuracy
Please double-check your shipping details before confirming your order.
Once dispatched, we cannot amend the delivery address.
We are not responsible for unsuccessful deliveries caused by incorrect address information.
Contact Us
For any delivery-related inquiries, reach out to us:
017-938 0469
tcg-redpocket@outlook.com